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BLS International Refund Policy
This Refund Policy (“Policy”) applies only to Service Fees and Value-Added Services Fees collected by Consular Outsourcing BLS Services Inc, also referred to as BLS International or BLS in this document. This Policy does not apply to Visa Fees or Legalization Fees charged by the government issuing the visa. These fees are at the discretion of the respective government.
It is important that Applicants read this Refund Policy carefully. By using BLS services, Applicants confirm they have read, understood, and agreed to the Refund Policy.
Definitions:
"Applicant" - Any person applying for a visa or requesting/purchasing the Services or Value-Added Services.
"Application" - An application form submitted to BLS International by the Applicant or their authorized representative.
“Government/Mission” means the relevant government issuing a visa.
"Issuer" means the bank or entity who has issued the Applicant’s credit or debit card.
"Refund Eligibility Criteria" means the criteria stated herein section.
"Refund Request Form" means the BLS International’s form with requested information and supporting documents to request a refund which may be completed and submitted online.
"Chargeback" means where a customer or You (as applicable) using the online payment portal makes a complaint to his/her card issuer bank that a transaction is disputed and/or fraudulent.
"Service Fees” means the fees payable by the Applicant for the Services purchased in accordance with the Services Terms and Conditions.
"Services” means visa processing services, which are offered by BLS International.
"Us" means BLS International or any party acting on Our implicit instructions (with "Our" being construed accordingly).
"You" includes the person requesting and/or purchasing the Services or any party acting on such a person’s instructions (and "Your" shall be construed accordingly)
"Transaction Charges or convenience fee" means any fees levied by a bank or financial institution or entity for processing a valid refund request to the Applicant which may vary from case to case. This will not be refundable under any circumstances.
“Value Added Services” means the all the optional value-added services or additional services, or premium services purchased by an Applicant which are offered on BLS International’s website
“Value Added Services Fee” means the fees payable by the Applicant for Value Added Services purchased in accordance with BLS International’s Website Terms and Conditions
"BLS International” means BLS International or any of its subsidiaries, associate or affiliate or group companies including Consular Outsourcing BLS Services Inc, which is it’s US entity
“Visa Fees” means the fees charged by the relevant government for issuing a visa to an Applicant
"Website" means the BLS International website
"Website Terms and Conditions" means the terms and conditions applicable to and posted on BLS International’s Website.
If an appointment is canceled there will be no refund and the applicant can make a new appointment after 2 business days, in case of No shows the appointment will be automatically canceled, and the applicant can make a new booking after 2 business days, and new fees will need to be paid. All requests for Refunds shall only be accepted and considered if a Refund Request Form and payment confirmation receipt is submitted online by an Applicant within 30 days from the date of the cancellation of the Applicant’s appointment for a visa. Refunds shall be subject to the terms herein including BLS International’s data retention obligations to the respective Government.
If the Applicant has been charged more than once for the same services or the Applicant has paid a sum in excess and the Applicant can provide proof of such excess charge, the Applicant may be entitled to claim a refund on the terms herein.
Should you cancel your application after completing it online but before it is submitted to us for processing for any reason, the service charge of BLS International will not be refunded. We request You to contact Us using our online feedback form or via the email in your contacts us page to see if we can offer you an appointment or to resolve any problem or issue related to your application and payment, before You make any Chargeback request to your bank.
A Refund of Service Fees or Value-Added Services Fee may be processed within seven (7) to ten (10) business days from the date of notifying the Applicant of the refund decision.
Refunds will be processed using the same mode of payment made for the Services or Value-Added Services. For example, if payment was made with a credit or debit card, the refund will also be made to the same credit or debit card.
If BLS is unable to process a refund by the same mode by which payment was made, then BLS International shall notify the Applicant of the alternate mode of payment for processing such Refund.